Privacy Policy for Balanvia

Effective Date: January 1, 2025

Welcome to Balanvia. This Privacy Policy describes how we collect, use, and protect your information when you access and use our digital balance tracking and reporting platform.

1. Data Controller and Contact Information

The Data Controller is Balanvia (Business ID 753466915), located at 301 Front St W, Toronto, ON M5V 2T6, Canada. For questions or requests, you may call us at +14160847919 or submit your inquiry via our contact form.

2. Information We Collect

• Account Information: name, email address, username.
• Usage Data: timestamps, feature interactions, session duration.
• Device Information: device type, operating system, browser version.
• Cookies and Tracking Technologies: see Section 4 below.

3. How We Use Your Information

• To provide, maintain, and improve our services;
• To communicate important updates, security alerts, and support messages;
• To analyze usage trends and optimize user experience;
• To comply with legal obligations and protect our legal rights.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance functionality and understand how our platform is used. A cookie is a small text file stored on your device. You may manage or disable cookies through your browser settings; however, some features may not function properly if cookies are disabled.

• Essential Cookies: enable core platform features and secure access.
• Analytics Cookies: collect anonymous data about usage patterns to help us improve performance.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal requirements. When data is no longer required, we securely delete or anonymize it.

6. GDPR and Your Rights

If you are located in the European Economic Area (EEA), the General Data Protection Regulation (GDPR) grants you specific rights regarding your personal data. These include:

• Right of Access: obtain a copy of your data;
• Right to Rectification: correct inaccurate or incomplete data;
• Right to Erasure: request deletion of your data;
• Right to Restrict Processing: limit how your data is used;
• Right to Data Portability: receive your data in a structured format;
• Right to Withdraw Consent: revoke consent at any time;
• Right to Lodge a Complaint: file a complaint with your local supervisory authority.

To exercise any of these rights, please contact us via our contact form.

7. Third-Party Services

We may engage third-party service providers for analytics, hosting, and technical support. These providers have access to your data only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

8. Children’s Privacy

Our services are intended for users aged 13 and above. We do not knowingly collect personal information from children under 13. If you believe we have collected such data, please contact us to request its deletion.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will post the revised policy on our site with a new effective date. Continued use of the platform after changes indicates your acceptance.

10. Contact Us

If you have any questions or concerns regarding this policy, please reach out to:

Balanvia
Business ID 753466915
301 Front St W, Toronto, ON M5V 2T6, Canada
Phone: +14160847919
Contact: our contact form